Food safety for online orders

• ​Allergy and diet management: When registering on the online platform, it is critical to accurately indicate allergies and special diets (e.g., gluten-free, vegetarian, halal, etc.). This information is essential to ensure that meals are prepared to meet each child's needs.

• ​Ingredient Control: Meals are prepared according to strict food safety standards. The school is committed to providing a detailed list of ingredients, including potential allergens, on the online menu. Parents must check that the meals are suitable for their child before booking.

• ​Updating Dietary Information: If a student's dietary needs change (e.g., a special diet is introduced or changed), it is imperative that this information be updated in the online platform as soon as possible to avoid errors.

• ​Preparation and Storage Protocol: Meals are prepared and stored according to strict health and safety standards. The school ensures that meals are handled in a clean environment and that storage temperatures are maintained to avoid contamination.

• ​Adapted Meals: When ordering a special meal (e.g., vegetarian or allergen-free), parents must ensure that the child receives the appropriate meal and may not exchange meals with other children.

Responsibilities of parents and guardians

• ​Order Verification: Parents are responsible for verifying that the online order meets their child's dietary needs, especially with regard to special meals or dietary restrictions.

• ​Timely Cancellations: In the event of a planned absence (e.g., one day of illness), parents must cancel the meal online at least 48 hours in advance to avoid additional charges.

• ​Order Tracking: Parents must track the progress of their orders through the online platform and ensure that payment has been made correctly. An order and payment confirmation will be emailed after each transaction.

Personal data security

• ​Privacy: The online platform is secure to protect parents' personal and financial information. Payment information is kept confidential and is never shared with third parties, except with payment service providers as part of order processing.

• ​Privacy Policy: In accordance with privacy laws, parents have the right to access, correct, or delete their child's personal information on the online platform.