​Order Cancellation
Meal orders could be cancelled at least 6 hours in advance otherwise, it will be billed to the customer without any refund.

Cancellation Procedure:

Login to the online platform: Log in to your account on the school meal ordering platform. Click on the Contact Us button or follow this link https://canteen-lb.metrokitchen-mu.com/en/contactus.

Enter Meal Cancellation as Subject:

Questions / Suggestions/ Cancellations *: Provide the menu name and date for which you wish to cancel. Specify a valid justification for the cancellation.

Please note: If the cancellation is made after the 6-hour deadline, the meal will be charged and no refunds will be given.

Non-refundable meal charges may apply in the event of late cancellation or unexcused absence.

Credits for unused meals

If the cancellation is made correctly (at least 6 hours prior to the scheduled meal), the amount of the cancelled meal may be credited to a meal at another specified date.

No additional payment necessary: If the cancelled amount covers the cost of the next meal, you will not be charged for it, otherwise, the difference in amount will have to be paid via MCB Juice or Bank Wire Transfer with proof of payment sent to support@metrokitchen-mu.com.

Refund Policy

Please note that the school does not issue cash refunds for reserved meals, even in the event of the student's absence. Once ordered, items are non-refundable, however, due to valid reasons such as absences due to illness, a credit note can be issued once the cancellation is approved by management. The credit note can be used to order another item.

Order cancellations and Refunds are treated on a case-to-case basis and should be made within the accepted time frame.