Refund Policy

Please note that the school does not issue cash refund for reserved meals, even in the event of the student is absence. Once ordered, items are non-refundable, however, due to valid reasons such as absences due to illness, a credit note can be issued once the cancellation is approved by management. The credit note can be used to order another item. Order cancellations are treated on a case-to-case basis and should be made within the accepted time frame.

Order Cancellation:

Meals orders could be cancelled at least 6 hours in advance to avoid unnecessary costs and to allow the school to adjust its food production forecasts.

Cancellation Procedure:

• Connexion à la plateforme en ligne : Connectez-vous à votre compte sur la plateforme de commande des repas scolaires.

• Enter Meal Cancellation as Subject:

• Questions / Suggestions/ Cancellations *: Provide the menu name and date for which you wish to cancel. Specify a valid justification for the cancellation.

​Please note: If the cancellation is made after the 6 hour deadline, the meal will be charged and no refunds will be given.

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• Crédit automatique : Le montant du repas annulé sera automatiquement imputé sur le repas suivant.

• Aucun paiement supplémentaire nécessaire : Si le montant annulé couvre le coût du prochain repas, vous ne serez pas facturé pour celui-ci.

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Credits for unused meals

If the cancellation is made correctly (at least 6 hours prior to the scheduled meal), the amount of the cancelled meal may be credited to a meal at another specified date.

No additional payment necessary: If the cancelled amount covers the cost of the next meal, you will not be charged for it, otherwise, the difference in amount will have to be paid via

• Email : metrokitchensam@gmail.com
• Phone Number : 5917-2703
• Online Platform : Utilisez l’espace de messagerie ou le support en ligne pour toute question ou demande d’assistance.